Starbuy FAQs


  • How are the orders shipped?
    All StarBuy orders are shipped with Australia Post Express service. 
  • Can you guarantee delivery dates?
    No. All delivery date guides are approximate only. While Australia Post is very reliable and delivers all over Australia, there are some inevitable delays. We suggest you allow a few extra days to be on the very safe side.
  • Do I need to sign for my order?
    Yes. A signature will be required on delivery. To avoid any delays, please have your parcels shipped to your work address if you know you are not going to be home.
  • What happens if delivery is attempted and no one is home to sign for it?
    If no one is available to sign for a parcel when the courier comes to deliver the parcel, the courier will leave an ‘Attempted Delivery’ card. The card will be marked with a tracking number and will also state the post office where the parcel is being held on your behalf. Simply present the card along with a suitable form of a photo ID to the post office mentioned to pick your parcel up at your convenience. Due to the current Covid-19 situation, Australia Post have mandated that they will be doing safe drops due to their non contact policy. Risk and title in the goods passes to the recepient upon delivery of the goods to your nominated delivery address.
  • Will I be notified when my order is shipped?
    Yes. On shipment you will receive an e mail from StarBuy with the tracking details including the parcel consignment number.
  • What shipping options does StarBuy offer?
    StarBuy only offer an Express Service.
  • What are your shipping charges?
    Shipping within Australia is Free.
  • What is Click + Collect
    StarBuy offer a Click + Collect service as a shipping option. Click + Collect are free shipping orders that must be picked up by customers from our Sydney CBD office. As soon as the order is ready to be picked up, an email with all the details will be sent. In case you would like to nominate someone else to pick the order up, on your behalf, please send us an email with the name of the person. We will view their ID and then release the parcel. Click + Collect orders can be picked up on any weekday (Monday to Friday). Our office hours are 8am - 5pm.
  • What is the pick up address for Click + Collect orders?

    The pick up address for all Click + Collect orders is our office


    Suite 802

    109 Pitt Street

    Sydney NSW 2000

    We are on the 8th floor of the Randstad Building in 109 Pitt Street. The building is between Martin Place and Hunter Street.